Privacy Policy (POPIA)
ShineRise Essentials respects the privacy of its customers and distributors and is committed to processing personal information responsibly in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
Information we collect
We may collect the following information where necessary:
- Full names and surnames
- Contact numbers and email addresses
- Delivery and billing addresses
- Order and transaction information
- Distributor registration and account information
- Referral and commission records
- Banking information where required for authorised distributor payouts
- Customer support communications
Purpose of processing
Personal information may be used to:
- Process and fulfil customer orders
- Confirm and administer payments
- Arrange deliveries and collections
- Register and manage distributor accounts
- Calculate and administer qualifying commissions
- Respond to enquiries and complaints
- Maintain transaction, accounting and business records
- Prevent fraud and comply with legal obligations
Payment security
Online payments are facilitated through PayFast and its supported payment processing systems. Payment card information is handled by the applicable payment service provider in accordance with its security requirements. ShineRise Essentials does not intentionally store customers' full card numbers or CVV security codes on its website.
Sharing of information
Personal information may be shared with authorised service providers where reasonably necessary to complete a transaction or provide a service. These may include payment processors, courier and delivery providers, website hosting providers and authorised business service providers. Information will not be sold to third parties for their independent marketing purposes.
Your rights
Subject to applicable law, customers and distributors may request access to, correction of or deletion of their personal information. Requests may be submitted to info@shineriseessentials.co.za.
Certain records may need to be retained where required by law, for accounting purposes, dispute resolution, fraud prevention or the establishment or defence of legal claims.