Returns, Exchanges & Refunds Policy

ShineRise Essentials is committed to supplying products that correspond with their descriptions and meet applicable quality and safety requirements. All returns, exchanges, cancellations and refunds will be handled in accordance with applicable South African consumer-protection legislation.

Change-of-mind cancellations

For qualifying online transactions, customers may exercise the seven-day cooling-off right under section 44 of the Electronic Communications and Transactions Act 25 of 2002, where applicable. The seven-day period runs from receipt of the goods.

Where this right applies: customers may cancel without providing a reason; the customer may be responsible for the direct cost of returning the goods; refunds of qualifying payments will be processed within the statutory period, generally 30 days after cancellation. Applicable statutory exceptions and exclusions will be respected. This right is separate from any additional return rights available under other legislation.

Defective, unsafe or damaged products

In terms of section 56 of the Consumer Protection Act 68 of 2008, qualifying defective, unsafe or non-compliant goods may be returned within six months after delivery. Where the statutory requirements are met, customers may elect the applicable remedy of repair, replacement or refund. Qualifying returns under this provision will be handled at the supplier's risk and expense.

Incorrect or incomplete orders

If a customer receives an incorrect product, an incomplete order or goods that were damaged during delivery, the customer should notify ShineRise Essentials as soon as reasonably possible. Please provide your order number, a description of the problem, and photographs of the affected products or packaging, where reasonably available. Photographs may assist our assessment but will not be used to unlawfully restrict statutory consumer rights.

Return procedure

To request a return, exchange or refund, contact us at info@shineriseessentials.co.za or on WhatsApp at +27 67 898 3571. Please include your order reference and the reason for your request. Our support team will review the request and provide the applicable return or collection instructions. Customers should not send products back without first obtaining the relevant return instructions.

Refund processing

Approved refunds will be processed using the original payment method where reasonably possible and subject to the payment provider's procedures. Where the original payment method cannot reasonably be used, an alternative lawful refund arrangement will be agreed with the customer. Refund processing will comply with applicable statutory timeframes, and customers will be provided with reasonable confirmation of the refund once processed.

Where an order is cancelled or refunded, the relevant transaction and payment records will be updated accordingly. Any associated distributor commission or sales adjustment will be calculated in accordance with the compensation plan.